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How to file a claim with us

When you experience a loss and you’re insured by Harleysville or one of our affiliated companies, call your independent insurance agent right away. However, if he or she can’t be reached, you may contact the company directly, and the way you do that depends upon the type of policy you have with us. Use these bookmarks to locate the right set of instructions.

When you call, please have your policy number and the basic information about what happened ready to provide our claims representative.

For property/casualty insurance customers (e.g., personal or commercial auto, homeowners, business, human services):

  • Call 800.892.8877 24/7.
  • Click here to submit your claim online. If you're filing an auto claim, you may have access to Nationwide's On Your Side Auto Repair NetworkSM. Click here to locate a shop in your area.

For flood insurance customers, either residential or business:

  • Call 800.421.3535 24/7.

For life insurance, annuity, and employee benefits customers with Harleysville Life:

Individual life death claims
Complete the appropriate form below and return to the address listed on the top of the form.

Individual life policies less than two years old
Individual life policies 2+ years old
Annuity application for proceeds

Contact us with questions or concerns about individual life death claims at: lifeclaims@harleysvillegroup.com or 800-222-1981, option 2, 8 a.m.-5 p.m. (ET) M-F.

Group life death claims
The employer and beneficiary should complete the appropriate form below and return to the address listed on the top of the form.

Employer's statement
Beneficiary's statement

Contact us with questions or concerns about group life death claims at: lifeclaims@harleysvillegroup.com or 800-222-1981, option 2, 8 a.m.-5 p.m. (ET) M-F.

Group disability claims
The following FAQ should assist you in filing a group disability claim.

FAQ - Information about filing a disability claim

Short term disability claims
Complete the application below and return to the address listed on the top of the form or call the toll-free # below.

Application for short term disability income benefits

  • Reporting short term disability claims: 
    Call 800-892-8877 24/7
  • Short term claim status:
    Call 877-448-1999  8 a.m.-5 p.m. (ET) M-F

Long term disability claims
Complete the application below and return to the address listed on the top of the form.

Application for long term disability income benefits

Contact us with questions or concerns about long term disability claims at: lifeclaims@harleysvillegroup.com or 800-222-1981, option 2, 8 a.m.-5 p.m. (ET) M-F.

Waiver of premium claims
Complete the form below to apply for waiver of premium on your life insurance policy due to disability and return the form to the address listed on the top of the form.

Application for life waiver of premium

Contact us with questions or concerns about waiver of premium claims at: lifeclaims@harleysvillegroup.com or 800-222-1981, option 2, 8 a.m.-5 p.m. (ET) M-F.

 

 

 

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