Internet privacy policy

Customer privacy policy

Because we are concerned about your privacy, we have created the following Internet privacy policy. This Internet privacy policy applies only to information obtained from our website. Please note that we may change our policy from time to time, so check back here periodically.

We do not collect personal information from you when you visit our website unless you provide it to us. We collect only the information necessary to provide you with superior customer service. 

Our website contains links to other sites. Neither Harleysville Group nor any Harleysville Insurance company are responsible for the privacy practices or the content of those websites. We urge you to read their policies regarding privacy practices.

What kind of information about my visit do you automatically collect?

Do you use “cookies?”

If I have given you information previously for an insurance quote, can I opt-out of receiving communications from someone other than you or the insurance agent who received the information to provide my quote?

If I e-mail personal information (for example, my resume, or my name, address, telephone number and e-mail address), do you keep this information secure?

Do you collect information from children?

How do I correct, update, obtain or submit information?

How can I contact you?

What kind of information about my visit do you automatically collect?

Each time you visit our website, our Web server automatically recognizes and captures your domain name but not your e-mail address. We collect aggregate information on the pages you access. We use this data to provide visitors to our website with information we think would be appropriate and interesting to them.

Do you use “ cookies?”

No, our website does not use cookies. 

If I have given you information previously for an insurance quote can I opt-out of receiving communications from someone other than you or the insurance agent who received the information to provide my quote? 

Yes, you can contact the Privacy Officer by clicking on the following link: privacyofficer@harleysvillegroup.com

If I e-mail personal information for a reason other than for an insurance quote (for example, my resume, or my name, address, telephone number and e-mail address), do you keep this information secure?

Once we receive your e-mail, only those people who have a legitimate reason to receive your e-mail will have access to the information you provide. We educate our employees on the importance of protecting the privacy and security of confidential personal information. We also maintain physical, electronic and procedural safeguards that comply with federal and state regulations to guard your personal information. We will contact you only as necessary in connection with your e-mail correspondence.

Do you collect information from children?

No, we do not knowingly collect or solicit information from children. 

How do I correct, update, obtain or submit information?

To communicate with us, click on the relevant link below and provide the correct or changed information in the body of your e-mail.

For existing policy questions or changes: customersupport@harleysvillegroup.com
For human resources: humanresources@harleysvillegroup.com
For Insurance Management Resources: managementservices@harleysvillegroup.com
For all other correspondence or if you are unsure to whom you should address your letter, send an e-mail to: information@harleysvillegroup.com

How can I contact you?

If you have any questions or comments about our Internet privacy policy or the
practices of our website as a whole, please contact:

Corporate Communications
Harleysville Group Inc.
355 Maple Avenue
Harleysville, PA 19438-2297
information@harleysvillegroup.com

Customer privacy policy

Providing superior products and services to our customers requires us to obtain various types of personal information. In entrusting your business to us, we understand that you expect your personal information to remain private and to be treated with the utmost confidence. Please be assured we are committed to safeguarding your privacy, and have established a policy to maintain the confidentiality of your personal information. We think it is important for you, as well, to understand how Harleysville Insurance* obtains, uses and safeguards your personal information.

How we obtain, use and protect your personal information

Information we obtain

The information we obtain will depend upon the type of insurance you request and may include:

  • Information we receive from you in writing, by telephone or electronically on applications or other forms. Examples: your name, address, social security number and income. For some insurance products, the information may include your health history.
  • Information about your transactions with us. Examples: your policy coverage, premiums, claims history and payment history.
  • Information we receive from a consumer reporting agency. Examples: your credit score, credit history and motor vehicle reports.

Information we disclose

Except as explained below, we may share any personal information about our customers and former customers within Harleysville Insurance in order to offer you other Harleysville Insurance services that are likely to be of value to you.

  • Unless you tell us not to, we may share credit information about you within Harleysville Insurance. Examples: your credit score, credit history or motor vehicle reports. We share this information in order to provide you with the appropriate insurance coverage. If you prefer that we not share this information within Harleysville Insurance, you may tell us not to by calling a toll-free number 1.800.829.7865.

As permitted by law, we may disclose (without specific authorization) any personal information about our customers and former customers we obtain to third parties (which includes persons and companies within and outside Harleysville Insurance) as is necessary for these parties to help us service or process your transaction with us.

We may disclose the following information to companies that perform marketing services for Harleysville Insurance or to other financial institutions such as banks, thrift institutions or insurance companies with which we have joint marketing agreements:

  • Information we receive from you on applications or other forms. Examples: your name, address and telephone number.
  • Information about your transactions with us, such as your policy coverage.
  • These third parties must agree to maintain strict confidentiality protections and limit the use of the customer information we provide them.

We do not sell or otherwise provide lists of our customers to third parties to market non-financial services.

Confidentiality of health information

It is often necessary for us to obtain personal health information in order to underwrite insurance and process claims for various types of personal insurance coverages. We recognize your concerns about the security of that information and want to assure you that any personal health data you provide to us will be held in strict confidence. We will not disclose nor share your personal health information for marketing or any other unauthorized purpose. We may disclose or share your personal health information for underwriting your policy or administering your policy or claim or for other purposes permitted by law.

Harleysville Insurance independent agents

Independent insurance agents of Harleysville Insurance are authorized to solicit business for Harleysville Insurance. However, they are not Harleysville Insurance employees. Because they have a unique business relationship with you, they may have additional personal information about you that we do not have. Agents may use any of your personal information they have for purposes other than doing business with us. If so, your agent may need to provide you with the agency’s privacy policy.

Information security standards

We maintain physical, electronic and procedural safeguards to protect customer information. We restrict access to your personal information to those persons who have a business need for such information.

Confidentiality for Victims of Domestic Violence

New York State Insurance Law § 2612 prohibits insurers from discriminating against victims of domestic violence. This law requires insurance companies to comply with valid orders of protection against an insured or anyone covered under an insured’s policy. While the order is in place, the insurance company is prohibited from sharing the address and telephone number of the protected persons, or of any person or entity providing covered services to the protected person. If a child is the protected person, the child’s parent or guardian must assert these rights.

Nationwide’s Obligation
Except in instances where express consent of the requestor is given, Nationwide will not disclose to the policyholder or another insured covered under the policy the: address, telephone number or any other personally indentifying information of the covered individual or children residing with the covered individual. Nationwide is also prohibited from disclosing any information relating to abuse including the nature of the health care services provided to the covered individual. This information could include the: name, address, and telephone number of the provider of the health care services; or any other information that could lead to the discovery of the above information.

Where applicable, you have the ability to further protect yourself by creating a new online account with new credentials and by placing your policy in your own name.

Requests for coverage
Please feel free to submit a valid order of protection to the below listed address:

Nationwide Mutual Insurance Company
Attn: Nationwide Service of Process
1 Nationwide Blvd., 1-30-403
Columbus, OH 43215

Toll Free Line: 1-877-764-0418

If the covered individual is a child, the parent or guardian may make the above request. To revoke a request or request to receive information at an alternative address, please contact our customer service.

For more information contact:
NYS Domestic and Sexual Violence Hotline: 800-942-6906
In NYC: 1-800-621-HOPE (4673)
TTY: 1-866-604-5350

We’ll keep you informed

As a valued customer, we respect your privacy concerns. We will provide you with an annual notice. In the event of future changes in our privacy policy, we will provide you an updated notice.

*Our privacy pledge extends to all companies of Harleysville Insurance:

Harleysville Insurance Company Harleysville Mutual Insurance Company
Harleysville Insurance Company of New Jersey Harleysville Pennland Insurance Company
Harleysville Insurance Company of New York Harleysville Preferred Insurance Company
Harleysville Lake States Insurance Company Harleysville Worcester Insurance Company
Harleysville Life Insurance Company Insurance Management Resources L.P.

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  All rights reserved. The products described on this website are not available in all states
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